Repeat prescriptions for regular medications must be requested by using the Manage My Health patient portal. Please allow 3 working days for this service. This service is available for long term medications. If you have a medication that is not marked as long term, use the message box available after you have selected the pharmacy to advise the doctor the medication you require. If you do not have Manage My Health please phone reception to sign up or activate your account, to be able to order future prescriptions.

For an urgent prescription, please phone 04 801 5228. An urgent prescription cause’s disruption into the day of your GP as usually they are required in between consultations to get this sorted – this delays consultations and can put the schedule of the GP under considerable strain.


  • Repeat prescription charge ordered via MMH portal $30.00 – 3 working days’ notice required
  • Urgent or non MMH requested prescription $40.00 – 1 working days’ notice

Please Note

  • We will only telephone regarding your prescription if we need to ask you a question.
  • All prescriptions will be sent electronically to a pharmacy of your choice
  • You will receive a text when your prescription has been sent to your pharmacy
  • If you have not advised us of your pharmacy you will be sent an auto-generated text asking you to select your pharmacy

The renewal of a regular prescription involves the doctor reviewing your medical records to consider if a renewal without a consultation is appropriate. It is not a substitute for a face to face consultation. You and your doctor will have agreed on the minimum interval between consultations for review of your regular medication. Typical intervals are three, six or twelve monthly. Age, complexity and number of health problems and medications all contribute to this decision. All patients are required to have an annual medication review consultation.

A repeat prescription is more than just a click of button!

Despite what many may think, a prescribing clinician needs to go through a routine of things to check before they can issue a repeat prescription. It is important to realise that it is not necessarily the GP you may be registered with that may provide your prescription. It can be that a prescriber that does not know you may be requested to access your notes in response to your request. This happens often when the prescription is urgent and a prescriber is on leave, off sick or on their scheduled time off. A prescription is a legal document. To issue a prescription, a prescribing clinician needs to check that your prescription meets the requirements of the Medical Council and Medicines Controls Act:

  • When was the last time you were seen by a clinician either in-clinic or virtually? This is important as you may need clinical review. Prescribers can legally only roll over a prescription a certain number of times, depending on the condition, how stable it is, the type of medication, and best practice protocols. You may need to have a clinical measurement or blood test to ensure that the drug does not do you harm, or that it is still producing the clinical results required.
  • When was the last time blood tests and other monitoring were done? This is especially important if you are on medications for management of a long-term condition. If this has not been done within the last 12 months you may be given a short supply of your medications and asked to go for a blood test or ECG.
  • Were you in hospital (either ED, admitted to a ward at Wellington or Hutt hospitals), or have you seen an external specialist, or had surgery with an external specialist recently? While we receive discharge summaries from some external providers, we do not get all of them, so we need to check whether any medications have changed or been added.
  • Whether the timing of the prescription is appropriate. Many patients forget they have a repeat prescription available at the pharmacy. Sometimes it may not be appropriate to re-prescribe medicines that are a controlled substance, as these prescriptions are only valid for 30 days. The clinician also needs to check on compliance with the intended treatment.
  • Whether there are any medicines that won’t work well together. This happens often when you are asking for a medication that has not been prescribed for a while. You may have had medications prescribed that could interact or are contra-indicated – sometimes this occurs after medications are started or changed by a specialist or hospital.